1. Who We Are

Baytt Estate Agents is a UK-based estate agency operating in Blackburn and surrounding areas. We provide property sales, marketing, and advisory services to homeowners, landlords, buyers, and investors.

For the purposes of data protection law, Baytt Estate Agents is the data controller responsible for processing your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

• Name and contact details including phone number and email address
• Property information relating to your property enquiry or instruction
• Identification information required for legal or regulatory purposes
• Communication records between you and Baytt Estate Agents
• Website usage data such as IP address, browser type, and pages visited

This information may be collected when you contact us, request a property valuation, enquire about a property, or use our website.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To provide estate agency services
• To respond to enquiries and provide property information
• To arrange property viewings and valuations
• To communicate with buyers, sellers, and solicitors during property transactions
• To comply with legal or regulatory obligations
• To improve our website and services

We only use personal data where we have a lawful basis to do so under UK data protection law.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases when processing personal data:

• Consent – where you have given permission for us to contact you
• Contract – where processing is necessary to provide estate agency services
• Legal obligation – where we are required to process data to comply with the law
• Legitimate interests – where processing is necessary for the operation of our business

5. Sharing Your Information

We may share personal data with trusted third parties where necessary to provide our services.

These may include:

• Solicitors and conveyancers involved in property transactions
• Mortgage brokers or financial advisers where requested
• Property portals and marketing platforms
• Technology providers supporting our website and systems
• Government authorities or regulators where legally required

We ensure that any third parties handling personal data do so securely and in accordance with applicable data protection laws.

6. Data Security

Baytt Estate Agents takes appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

While we take reasonable steps to protect your data, no online system can guarantee complete security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or regulatory requirements.

The length of time data is retained may vary depending on the nature of the service provided.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request erasure of your personal data
• Request restriction of processing
• Object to certain types of data processing
• Request transfer of your data to another provider

Requests relating to your personal data can be made by contacting us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and analyse website usage.

Cookies may be used to:

• Improve website performance and usability
• Understand how visitors interact with our website
• Support marketing and advertising campaigns

You can control or disable cookies through your browser settings.

10. Third Party Websites

Our website may contain links to third party websites or property portals. Baytt Estate Agents is not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of any external websites they visit.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Baytt Estate Agents.

• Email: info@baytt.co.uk
• Address: Baytt Estate Agents, Blackburn, United Kingdom

12. Changes to This Policy

Baytt Estate Agents may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The most current version will always be available on our website.